Effective Date: 08/Jun/2026
Welcome to Cleod9.
These Terms and Conditions govern participation in SMS and text messaging programs offered by Cleod9 (“Cleod9,” “we,” “our,” or “us”) through our website and communication services.
By opting into our SMS communications, you agree to these Terms.
1. Program Description
Cleod9 may send text messages to individuals who voluntarily opt in to receive communications related to:
- Appointment confirmations and reminders
- Service updates and account notifications
- Customer support communications
- Promotional offers and announcements
- Event invitations and business updates
- Product information and educational content
- Follow-up communications related to inquiries or services
Participation is voluntary.
2. Consent to Receive SMS Messages
By providing your mobile phone number and affirmatively opting into SMS communications, you expressly consent to receive recurring automated and non-automated text messages from Cleod9.
Consent is not a condition of purchasing products or services.
Message frequency may vary depending on user interaction, account activity, and preferences.
3. Message Frequency
Message frequency varies.
Users may receive periodic text messages depending on:
- Account activity
- Service requests
- Promotional campaigns
- Customer support interactions
4. Message and Data Rates
Message and data rates may apply.
Charges are determined by your wireless carrier and Cleod9 is not responsible for carrier fees.
5. Opt-Out Instructions
You may opt out of SMS communications at any time.
To stop receiving messages:
Reply STOP
After opting out, you may receive one final confirmation message.
6. Help Instructions
For assistance:
Reply HELP
or contact:
Phone: (817) 855-3000
Email: dbryant@cleod9.net
7. Eligibility
You represent that:
- You are at least 18 years old or have legal authorization to participate.
- You are the authorized user of the mobile number submitted.
- You have authority to consent to receive SMS communications.
8. Privacy
Your information will be handled in accordance with our Privacy Policy.
We do not sell SMS opt-in data or consent information to third parties.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors supporting customer service, messaging delivery, or operational functions is permitted only as necessary to provide services.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Create and link a dedicated Privacy Policy page if one does not already exist.
9. Supported Carriers
SMS services may not be available on all carriers.
Participating carriers are not liable for delayed or undelivered messages.
10. Service Availability
Delivery is subject to:
- Mobile carrier availability
- Network conditions
- Device compatibility
- Geographic limitations
Cleod9 does not guarantee uninterrupted delivery.
11. Prohibited Use
Users may not:
- Use messaging services unlawfully
- Attempt unauthorized access
- Send abusive or fraudulent requests
- Misrepresent identity
12. Changes to These Terms
Cleod9 reserves the right to modify these Terms at any time.
Updated terms become effective upon posting.
Continued participation constitutes acceptance of changes.
13. Contact Information
Cleod9
2500 E Randol Mill Road, Suite 204
Arlington, TX 76011
Phone: (817) 855-3000
Website: Cleod9