Information Covered:

• Allows you to join an ongoing call of one of your colleagues (regardless if external or internal)
• Different types of Call intrusion
  • Silent Intrusion, “Listen”: Nobody can hear you. Nobody is notified of your presence, unless configured otherwise. Great for monitoring and supervision without interfering in the call.
  • Partial Intrusion, “Whisper”: Only one party can hear you. This is great for coaching new employees with guidance and tips on the call.
  • Full Intrusion, “Barge”: Both parties can hear you. This effectively turns the two-party call into a conference call.
• Can be done with any device connected to the Cleod9 Voice System.
• Note: System administrator must grant access to call intrusion features.